ASSOCIATION OF CHARTERED ACCOUNTANTS AND ACCOUNTING EXPERTS OF BRESCIA

Innovation for public administration

The Vision

An integrated, simplified service for the 2,200 members of the Brescia Association and for its secretariat.

Sector

Public Administration

THE CLIENT AND ITS UNIQUENESS

The Association manages a wide range of activities, from maintaining the register to the work of the Disciplinary Council; from trainees to economic and administrative matters, from the in-depth work carried out by committees and working groups to professional training.

PROJECT OBJECTIVES

The Brescia Association of Chartered Accountants and Accounting Experts is one of the largest professional associations in Italy by membership. The goal pursued with Cocce is therefore to create and improve the channels for communicating with its members, and to achieve it through increasingly streamlined internal processes.

RESULTS ACHIEVED

reduced handling times
more efficient member-facing processes
a more empathetic relationship with members
smoother, error-free staff operations
timely updates in line with National Council directives
management system for chartered accountants' professional associations
App and WebApp development with custom software and management system integration

IMPROVED KPIs

Member response time, cost per practice, secretariat resource saturation.

-60%

Requests handled by the secretariat

2,200+

Professionals served via self-service

24/7

Service available around the clock

Results achieved with our business process optimisation method.

Continuing education credits management - Win64/REST

Professional's document drawer - WebApp

Member services app - Android/iOS

CLIENT FEATURES
We love ongoing collaboration and freedom of choice.
That is why we guaranteed the Association complete autonomy in managing the projects developed by Cocce